Q: What does “in Beta Test” mean?

A:  It means we are still working out the kinks of our service and the look and feel is not yet ideal.  And, until we are fully functional our site may have slower performance.

Q: What file specifications are required?

A:  All of your images must be in JPG, JPEG, or PNG format. We do not yet support TIFF/TIF. The smallest dimension of the image must be at least 3000 pixels. Save at the highest resolution possible. This results in a total file size of approximately 8 MB to 50 MB. If possible, save in sRGB color space. No image file can exceed 70 MB.

If your photographs are too low resolution to support zooming, please have them re-photographed or scanned professionally. In Albuquerque, NM we recommend Pat Carr Imaging phone: 505-880-8124. In Santa Fe, NM we recommend High Desert Arts phone: 505-982-9875.

Q: How do I transfer my files to Art Stream Videos?

A: After you register, login and use our View/Upload utility to upload your images. Enter data about each work of art (i.e. title, size, and medium) and provide your contact information so interested buyers can contact you directly.

Q:  How do I find and play my videos on Roku?

A: Use your Roku remote and press the Home button, then:

  • Scroll down to “Search
  • Enter “art [space] stream” or just “art [space] st
  • Use the right arrow button to select our channel: “Art Stream Videos
  • To play all “Fine Art and Photography” select any starting image and press “Play All“.

Q: I want to play your main playlist on my new HD TV, especially during dinner parties, but after about 1 hour I get a bouncing Roku logo.

A: Roku has built-in timeout (screen saver) function that causes the default bouncing Roku logo to appear after a period of time.  To fix it, use your Roku remote and select: “Settings” then “Screensaver” then “Wait time” then “Disable screensaver.”

Alternatively, press the moon icon on your Roku remote and set “Sleep timer” to OFF.

Q:  I want to contact one of your artists but her contact information scrolls by too fast. How do I stop the video?

A: Use your Roku remote and press the Pause button. Then press it again to restart Art Stream Videos. You can also press the Fast Forward button or the Back button to advance to the next video, or repeat the last video.

Q: How are payments and cancelling my subscription handled?

A: Monthly recurring payments are handled via PayPal.  At this time, you must have a PayPal subscription before you can select a payment plan. We also accept credit cards, via PayPal.

You can end your payments at any time.  In that case, just Contact Us. or call 805-452-4037. If you cancel, we will remove your videos from Roku within 30 days.

Q: What are “Active Images”?

A: Active Images are the number of images you have uploaded. For example, If you have a Gallery Standard subscription, giving you a maximum of 12 videos, and you have uploaded 9 images, then you have 9 active images.

Q: What are “Converted Images”?

A: Converted images are the number of your active images that have been converted to videos. For example, If you have a Gallery Standard subscription, and you have uploaded 9 of 12 images, and 8 of these images have been converted into videos, then you have 8 converted images.

Q: What are “Unconverted Images”?

A: Unconverted images are the number of your active images that have not yet been converted to videos. For example, If you have a Gallery Standard subscription, and you have uploaded 9 of 12 images, and 8 of your 9 active images have been converted into videos, then you have 8 converted images and 1 unconverted image.